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    Thread: GEICO Diminished Value Claim Rep: We don't report to CARFAX

    1. Member VAB5's Avatar
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      09-26-2012 12:08 PM #1
      My 2009 Odyssey was rear-ended last year by a GEICO insured. Around $3,900 worth of damage, new tailgate, new bumper skin, new bumper, paint. All cosmetic, no structural damage.

      I'm ready to trade, so I get in touch with GEICO, who paid for the damage, about a diminished value claim. They assign an adjuster to it, who tells me over the phone that GEICO doesn't report to CARFAX. I didn't follow-up with him about whether this was below a particular threshold, but I thought it was odd.

      Just to get an idea of what diminished value I might be able to claim, I went to the Toyota dealer to get appraised, with full disclosure that the car had been rear-ended and what had been fixed. They pulled the CARFAX, which was excellent because the car has below-average miles and has been maintained only by the Honda dealer. Since the CARFAX is clean, they didn't seem to care, and the appraisal value came out in line with multiple sources. Bottom line, I'm not seeing any diminished value.

      I find it odd that GEICO wouldn't report to CARFAX. Anyone have insight as to why they don't? Maybe so it won't influence diminished value claims?

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      09-26-2012 12:29 PM #2
      I have nothing to add other than WTF! Goes to show that you can't always trust the Carfax reports.

    3. Member mike02467's Avatar
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      09-26-2012 12:42 PM #3
      uh, like nobody reports to carfax, carfax digs up the data on their own.

    4. Member GolfTango's Avatar
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      09-26-2012 12:46 PM #4
      My Accord had a clean Carfax when purchased as CPO.

      Then two years later I was in an accident and pulled the Carfax after for a diminished value claim. Two more accidents appeared on the report from the 1st owner. My guess when Carfax updated the report, it must have triggered the old accidents that not been previously reported? Or maybe it had to do with the state catching up on their backlogged paperwork?

      All I know is that Carfax is useless. And regardless of what Geico reports, if there was an accident report, most towns/cities/states report accidents to Carfax.
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    5. 09-26-2012 12:46 PM #5
      I know someone who wrecked there evo into a ditch.. Smashed the bumper, rear quarter panel, wrinkled the roof.. On the carfax it STILL shows clean title.. And insurance paid to fix it.. (over 10k)

      My jetta from the first wreck still showed clean title at the time the jetta was with 11,500.. The damage was 7,250.. Still showed clean on carfax.

    6. Member 2000JettaGLXVR6's Avatar
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      09-26-2012 12:50 PM #6
      Quote Originally Posted by mike02467 View Post
      uh, like nobody reports to carfax, carfax digs up the data on their own.
      Every accident I've ever had has never shown up on carfax. Carfax is a joke.

    7. Banned seadoo2006's Avatar
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      09-26-2012 12:51 PM #7
      GEICO is the shadiest corporation known to man. Got hit by one of their insureds, long story short, they don't accept a passenger's witness statement for an accident. Guy broadsided my car and because he lied on the crash report, he got away scott free.

    8. Member Dandbest's Avatar
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      09-26-2012 01:07 PM #8
      I've been in the car industry for years, and I can tell you that carfax is useless. The only reason dealers use it is because the public is fed commercials daily about show me the carfax this and that.

    9. 09-26-2012 01:09 PM #9
      Insurance companies only report title changes like when a vehicle is declared a total loss. Repair shops are actually the ones that generally report to CarFax for frame damage etc.

      See this link from CarFax directly: http://www.carfax.com/about/data_sources.cfx

      With the DV claim what you should do is get hit with the actual dim value first and then submit the claim to Geico for reimbursement. Most insurance companies will either give a really low DV value or not give you anything at all until you actually incur the loss. Trade the vehicle in and have dealer write everything up showing what was deducted and why and send that to Geico for review.


      *edit* I see you didnt even get hit with any dim value, cool stuff.

    10. Member racer_41's Avatar
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      09-26-2012 04:40 PM #10
      Quote Originally Posted by seadoo2006 View Post
      GEICO is the shadiest corporation known to man. Got hit by one of their insureds, long story short, they don't accept a passenger's witness statement for an accident. Guy broadsided my car and because he lied on the crash report, he got away scott free.
      I've heard nothing but bad stuff about Geico...get ONE tic, rates go sky high plus this...

      "Back when Seagulls were flocking, a small electronics company called LTI was in grave danger of going broke. They had but one product: a speed detection device (a.k.a. gun) that used laser light instead of radio waves. LTI’s laser gun was a $3500 item. Police agencies could outfit three patrol cars with state-of-the-art radar detection devices for that kind of money. Laser guns were DOA. And then the lizard people stepped in.

      In a brilliant merger of public relations and greed, GEICO bailed out LTI. The insurance company bought LTI’s newfangled laser guns. In ceremonies held in each State nationwide, GEICO donated a few laser systems to the State Police or large local agencies. This produced many, many photos of a GEICO rep giving a high tech laser gun to the head of the local and/or State police agency in many, many newspapers in the many states where GEICO does business."

      http://www.thetruthaboutcars.com/200...here-be-light/

    11. Member BODH1's Avatar
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      09-26-2012 04:45 PM #11
      Carfax uses a different system to pull info on VINs.

    12. 09-26-2012 04:52 PM #12
      Quote Originally Posted by BODH1 View Post
      Carfax uses a different system to pull info on VINs.
      well, its defninitely not good and they should honor their "buy back guarantee"

    13. Member titleist1976's Avatar
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      09-26-2012 04:53 PM #13
      Quote Originally Posted by seadoo2006 View Post
      GEICO is the shadiest corporation known to man. Got hit by one of their insureds, long story short, they don't accept a passenger's witness statement for an accident. Guy broadsided my car and because he lied on the crash report, he got away scott free.
      I always assumed that passenger's witness statements are never used. Not just GEICO.

    14. Member sandiegan's Avatar
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      09-26-2012 04:54 PM #14
      Quote Originally Posted by 2000JettaGLXVR6 View Post
      Every accident I've ever had has never shown up on carfax. Carfax is a joke.
      This

    15. 09-26-2012 05:37 PM #15
      As someone that works in the auto repair industry. Carfax means NOTHING.

      We have had cars with certificate of destruction and the titles got cleaned up. My car has been in 5 hard crashes over the years, still has clean carfax, in my experience insurance companies don't report, if there was a police report then carfax knows... and even then you can clean it up.

      However, on the other hand, people are too uptight about previously crashed cars. There's shops that can make a car look better than it did when it was brand new, better paint, closer gaps, and they charge less than American shops (American owned shops are usually the most overpriced for the same or worse work).

      I've seen a Maxima with 230k miles and a certificate of destruction get sold with 80k miles and a clean title with 1 owner, and the car looked and drove like new.

    16. 09-26-2012 05:47 PM #16
      Quote Originally Posted by titleist1976 View Post
      I always assumed that passenger's witness statements are never used. Not just GEICO.
      They aren't. They are considered a partial witness.

    17. Member yivek's Avatar
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      09-26-2012 06:09 PM #17
      I was there when a carfax sales guy told my buddy (who owns a car lot) "It all depends when they report to us, you can buy a car at auction and see single owner and clean. You can put it on your lot for sale, run the carfax again and find out it was a total loss and rebuilt."

      I wasn't sure why he was using this as a sales pitch...

      He also claimed that it was the police and all that fed the info to them and they had no idea when information is reported.

      My buddy has used AutoCheck to submit to Carfax to clean up their report on a car. I wouldn't pay for a carfax again after finding out all this info.
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    18. Geriatric Member ATL_Av8r's Avatar
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      09-26-2012 06:31 PM #18
      Quote Originally Posted by mike02467 View Post
      uh, like nobody reports to carfax, carfax digs up the data on their own.
      This.

      Do people really think that insurance companies call up Carfax with the VINs of cars that have been in accidents?
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    19. Member Pool Runner's Avatar
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      09-26-2012 11:24 PM #19
      Wife was in an accident this past year in her '11 Outback, car was rear-ended by a Silverado that pushed a three day old Hyundai Accent into the rear of my wifes car. Only $2100 in damages, basically a new bumper, the reinforcement behind the bumper and the foam padding. less than an hour of body work to rear body panel and yep it was turned into CARFAX, by whom I don't know but I always heard it was DMV if over $500 in repairs.

      We tried to trade the car in and Subaru deducted -$4000 on their offer to buy the car. The real truth though is that if your in an accident, try to settle the claim in cash (Yes I know a can of worms and impossible) but wether the damage is $500 or $20K nobody will know if you just pay it cash.

    20. Senior Member Hostile's Avatar
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      09-26-2012 11:28 PM #20
      Why would you wait until possibly years after the crash to claim for diminished value? I've heard of people doing that during the repair process.
      iain

    21. Member dieselraver's Avatar
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      09-26-2012 11:34 PM #21
      Quote Originally Posted by Dandbest View Post
      I've been in the car industry for years, and I can tell you that carfax is useless. The only reason dealers use it is because the public is fed commercials daily about show me the carfax this and that.

      this. no one is required to report anything to carfax. carfax is a private company that makes tons of money off everyone who doesn't have a clue.

      your best carfax? open the trunk, pull back the carpeting, bring a magnet covered in velvet/fabric so you don't scratch the paint, open the hood and inspect. inspect inspect inspect. check door wells, check under side, check the chasis, go over that car with a fine tooth comb b/c carfax is useless.
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      09-26-2012 11:36 PM #22
      Quote Originally Posted by GolfTango View Post
      My Accord had a clean Carfax when purchased as CPO.

      Then two years later I was in an accident and pulled the Carfax after for a diminished value claim. Two more accidents appeared on the report from the 1st owner. My guess when Carfax updated the report, it must have triggered the old accidents that not been previously reported? Or maybe it had to do with the state catching up on their backlogged paperwork?

      All I know is that Carfax is useless. And regardless of what Geico reports, if there was an accident report, most towns/cities/states report accidents to Carfax.
      I echo this story.

      Bought a CPO car with dealer-touted clean Carfox.

      I have weird problems, bring the car back - find evidence of damage in the headlights, engine and bumper covers, wheels, tires, etc...

      Car has been wrecked before.

    23. Member dieselraver's Avatar
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      09-27-2012 12:25 AM #23
      Quote Originally Posted by PsyberVW View Post
      I echo this story.

      Bought a CPO car with dealer-touted clean Carfox.

      I have weird problems, bring the car back - find evidence of damage in the headlights, engine and bumper covers, wheels, tires, etc...

      Car has been wrecked before.

      did you get your money back? i mean basically they fraudulently sold you a car.
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      09-27-2012 01:03 AM #24
      Quote Originally Posted by GolfTango View Post
      All I know is that Carfax is useless.
      It is not useless -- if there is stuff on the Carfax report, that is reason to be extra suspicious.

      However, a "clean" Carfax does not necessarily mean that the car has not been crashed. One still has to be suspicious of any used car for which one does not personally know the history.

      I.e. Carfax is useful if it is "dirty", not so much if it is "clean".
      Last edited by tjl; 09-27-2012 at 01:05 AM.

    25. Member nm+'s Avatar
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      09-27-2012 01:14 AM #25
      Quote Originally Posted by tjl View Post
      It is not useless -- if there is stuff on the Carfax report, that is reason to be extra suspicious.

      However, a "clean" Carfax does not necessarily mean that the car has not been crashed. One still has to be suspicious of any used car for which one does not personally know the history.

      I.e. Carfax is useful if it is "dirty", not so much if it is "clean".
      Exactly. Carfax is a black list, not a white list.
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